Refund / Cancelation Policy

Refund Policy

1.Trial Classes:

• We offer one free trial class to all new students. This allows you to experience our teaching methods and decide if our academy is the right fit for you.

2.Cancellation and Refund Requests:

• Before Course Commencement: If you choose to cancel your enrollment before the course starts, you will receive a full refund, deducting any processing fees.
• Within First Two Classes: If you are not satisfied after attending the first two classes, you can request a full refund of the remaining classes. The refund will be processed deducting any administrative charges.
• After Two Classes: No refunds will be issued if you request a cancellation after attending more than two classes.

3.Missed Classes:

• Missed classes will not be refunded. However, you may reschedule up to two classes per month if notified at least 24 hours in advance.

4.Class Rescheduling and Cancellations by Trophero chess club.

• In the rare event that a class is canceled by the academy, we will provide a make-up class at no additional charge. If we need to reschedule a class, we will inform you at least 24 hours in advance, and you will have the option to attend the rescheduled class or pick another date at your convenience for the same.

5.Technical Issues:

• We understand that technical issues can occur. If a class cannot be conducted due to technical difficulties on our end, a make-up session will be arranged. If technical issues prevent you from attending a class, please inform us immediately to discuss rescheduling options.

6.Special Circumstances:

• Refunds for special circumstances (e.g., medical emergencies) will be considered on a case-by-case basis. Please contact our support team with any such requests.

7.Refund Processing:

• All refunds will be processed within 10 business days from the date of approval.

• Refunds will be issued to the original payment method used during enrollment.

For any refund or cancellation requests, please contact us at hello@tropherochess.com with your enrollment details and reason for the request.

Cancellation

Definitions

For the purposes of this Cancellation Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Trophero chess club, Chennai, Tamil Nadu.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Trophero chess club, accessible from https://www.tropherochess.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: hello@tropherochess.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@tropherochess.com